Post by sinthiya007 on Nov 9, 2024 18:32:37 GMT 10
We want to introduce you to the possibilities that are available in the TextBack personal account. Think through the logic of chatbots, launch mailings through them, collect analytics - all in one place for easy use of messenger marketing for your business.
The main page with navigation includes the following fields:
Dialogues
Newsletters
Autofunnels
Chatbots
Analytics
WhatsApp Templates
Keywords
Integrations (amoCRM)
Education
Now let's take everything in order.
Dialogues
This section is displayed at the very top so that customer messages do not go unnoticed. Everything is collected in one window.
As soon as a client subscribes to a mailing list or on page seo service responds to a letter, the conversation with him is automatically loaded into “Dialogues”. It is convenient that for each user you can create a separate card, where there will be basic client data – phone number, date of birth, city and others. You can also assign tags, by which it is easy to sort dialogues with clients.
Newsletters and Statistics
Mailings can be launched either by the subscriber base or by the added list of numbers.
Once you have selected the desired template, you can send a test mailing, and then send it to your customer base immediately or schedule the sending time. It is convenient that you can segment the audience by tags or subscription date.
You can view the results of each mailing – how many letters were delivered and read – in the “Mailing Statistics” block.
Autofunnels
In your TextBack personal account, in addition to standard mailings, you can set up auto-funnels for a specific time.
Previously, the user entered the auto-funnel and received the entire chain of messages with a certain frequency. Now the subscriber can receive letters at the time you set. This is important when we do not want to disturb clients, for example, at night or early in the morning. This is especially convenient if you conduct master classes, lectures or training seminars - in the chain, each message is sent at a specified time, daily. Important: the sending time corresponds to the time zone in which it was set.
Chatbots and keywords
This section provides the function of creating chatbots and launching them. You can see not only active robots, but also those that are turned off or deleted and sent to the archive.
The most convenient aspect is the visual editor for creating bots from scratch. The complex logic of the robot is assembled simply like a Lego constructor. In one window, you can assemble individual elements and establish connections between them: assign transition conditions, assign a tag, set the start from any keywords.
With the help of a visual editor, you save time on creating chatbots and increase the efficiency of working with clients. Quickly create a chatbot → quickly launch it → easily segment the audience → remind the client about yourself → earn effectively.
Keywords automate chatbot responses based on the user's response in the chat.
Analytics
Analytics can be viewed and downloaded for all data or sorted by tag, subscriber type, interaction channel for a certain period of time.
Here you can track:
Dynamics of leads and unsubscribes
UTM tags work
WhatsApp Templates
Pre-prepared messages greatly simplify the work when creating a new chatbot and launching a new mailing cycle, so there is a separate section for working with templates in the TextBack personal account. Our service allows you not only to register new templates, but also to monitor statistics to analyze their quality and effectiveness.
In addition to registering your own unique templates, you can use ready-made solutions from TextBack. We have prepared options for Meta*-approved message examples for different cases: sales, support, order status, events, feedback collection, marketing. All you have to do is customize the framework for yourself, send it for moderation and monitor its status. Hooray, you are great.
The main page with navigation includes the following fields:
Dialogues
Newsletters
Autofunnels
Chatbots
Analytics
WhatsApp Templates
Keywords
Integrations (amoCRM)
Education
Now let's take everything in order.
Dialogues
This section is displayed at the very top so that customer messages do not go unnoticed. Everything is collected in one window.
As soon as a client subscribes to a mailing list or on page seo service responds to a letter, the conversation with him is automatically loaded into “Dialogues”. It is convenient that for each user you can create a separate card, where there will be basic client data – phone number, date of birth, city and others. You can also assign tags, by which it is easy to sort dialogues with clients.
Newsletters and Statistics
Mailings can be launched either by the subscriber base or by the added list of numbers.
Once you have selected the desired template, you can send a test mailing, and then send it to your customer base immediately or schedule the sending time. It is convenient that you can segment the audience by tags or subscription date.
You can view the results of each mailing – how many letters were delivered and read – in the “Mailing Statistics” block.
Autofunnels
In your TextBack personal account, in addition to standard mailings, you can set up auto-funnels for a specific time.
Previously, the user entered the auto-funnel and received the entire chain of messages with a certain frequency. Now the subscriber can receive letters at the time you set. This is important when we do not want to disturb clients, for example, at night or early in the morning. This is especially convenient if you conduct master classes, lectures or training seminars - in the chain, each message is sent at a specified time, daily. Important: the sending time corresponds to the time zone in which it was set.
Chatbots and keywords
This section provides the function of creating chatbots and launching them. You can see not only active robots, but also those that are turned off or deleted and sent to the archive.
The most convenient aspect is the visual editor for creating bots from scratch. The complex logic of the robot is assembled simply like a Lego constructor. In one window, you can assemble individual elements and establish connections between them: assign transition conditions, assign a tag, set the start from any keywords.
With the help of a visual editor, you save time on creating chatbots and increase the efficiency of working with clients. Quickly create a chatbot → quickly launch it → easily segment the audience → remind the client about yourself → earn effectively.
Keywords automate chatbot responses based on the user's response in the chat.
Analytics
Analytics can be viewed and downloaded for all data or sorted by tag, subscriber type, interaction channel for a certain period of time.
Here you can track:
Dynamics of leads and unsubscribes
UTM tags work
WhatsApp Templates
Pre-prepared messages greatly simplify the work when creating a new chatbot and launching a new mailing cycle, so there is a separate section for working with templates in the TextBack personal account. Our service allows you not only to register new templates, but also to monitor statistics to analyze their quality and effectiveness.
In addition to registering your own unique templates, you can use ready-made solutions from TextBack. We have prepared options for Meta*-approved message examples for different cases: sales, support, order status, events, feedback collection, marketing. All you have to do is customize the framework for yourself, send it for moderation and monitor its status. Hooray, you are great.